Staff Spotlight: 20 Questions in 2 Minutes with Kayla Cicola
20 Questions in 2 Minutes is our series of interviews with Management Council staff members. This week’s guest is Kayla Cicola, Connectivity Champion with the Customer Services and Support team.
- When you have 30 minutes of free time, how do you pass the time?
Depends on the weather. If it’s nice, I’ll go for walk. I’m also a big fan of naps!
- What is your least favorite food?
I’m a vegetarian so I avoid meat, but fish/seafood is the worst.
- Do you have any pet peeves?
I dislike when people are given labels. Humans are dynamic, and labels make it harder for us to grow and evolve. We’re too complex to be put into boxes!
- Would you rather cook or order in?
Well, where I live in Ohio I’d rather cook because there aren’t very many options. When I lived in Michigan, I lived near some amazing restaurants, so I liked ordering in.
- Which historical figure would you most like to meet?
When you say “historical figure,” I think of someone who lived 100s of years ago, not someone who was alive at the same time as me. However, I would really like to meet Bob Ross or Mr. Rogers.
- A genie gives you three wishes—what are they?
I didn’t hear any terms or conditions, so the first wish will be for more wishes. I would also wish to end poverty because that would really help a lot of people, and I would wish that the world was a more peaceful place.
- What is your go-to midnight snack?
I’m not really awake at midnight these days, but my snack of choice is non-dairy Ben & Jerry’s. I try not to eat it that often because it’s not very healthy, but it’s so good.
- Who in your family would you describe as a “character?”
My whole family is pretty funny. We’re punny and silly. We always laugh when we’re together!
- What was your first paying job?
I was an arts and crafts instructor at a summer camp. It was a great way to get some experience teaching others before launching my teaching career, and being able to hike in my time off cemented my love for the outdoors. I can also make pretty much anything out of duct tape.
- Have you ever met anyone famous?
I haven’t met anyone, but Batman vs Superman was partially filmed in a city near me. My friends and I would bike around the perimeter of the set to see if we could see anyone famous, but all we saw were food tables and probably extras.
- Is there any product that you couldn’t live without?
The internet, especially during COVID. It’s been a lifeline for work, socializing, and otherwise connecting with people.
- What makes you feel at peace?
I really enjoy unscheduled time. I don’t have to fill in this time in any specific way, and I like having the freedom to do something spontaneous or just relax.
- How would your 10-year-old self react to what you do now?
I think my 10-year-old self would be surprised and excited to know that I earned a music degree and taught for 10 years. I had just completed my first year learning to play the clarinet, and I wasn’t very excited about it until a few years later!
- What’s the most exciting part of your job?
Any time I can get a family connected feels really good. It’s important work, and I enjoy when I get to help make a difference.
- What’s your favorite part of the work day?
Whenever I see my cat running around the office, I feel a strong sense of gratitude. I had never worked from home before the pandemic. It is such a privilege to be able to work from home and have my cat as a not-so-helpful “coworker!” It brightens my day.
- What three traits define you?
Empathetic, adventurous, and ever-evolving to be the best version of me that I can be.
- What is your personal philosophy?
I have one life, and I’m going to try and cram as much awesome stuff into it as I can.
- Describe a win from the work you’ve done.
A recent win was finding some pertinent information for a family about affordable internet that was buried deep in a school’s parent handbook. This tiny paragraph ended up helping another family from the same school who had also reached out to us, so it felt like a double win! I try to be thorough when I am helping families, and it really paid off.
- How do you define success?
Am I moving forward? Am I growing? If the answer is yes, then I’m successful.
- What is your favorite thing about working at the Management Council?
I have great coworkers and I enjoy helping people. The commute’s really short, too!